Shipping policy

HoneyCart – Shipping Policy

Last Updated: July 12, 2025

At HoneyCart, we’re committed to delivering your honey safely, promptly, and in perfect condition. Please review our shipping policy below before placing your order.

1. Shipping Locations

We currently ship within Singapore. If you're unsure whether we ship to your location, feel free to contact us at honeycartco@gmail.com

2. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer. You’ll receive a confirmation email once your order has been dispatched.

3. Shipping Methods & Delivery Times

We work with reliable courier partners to ensure timely and safe delivery of your order. Estimated delivery times:

  • Local (e.g., SG): 2–5 business days

  • International: [Email Us!] 5–10 business days (depending on destination)

Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or courier delays.

4. Shipping Fees

Shipping fees are calculated at checkout based on the weight of your order and delivery location. Occasionally, we may offer free shipping promotions, which will be clearly communicated on our website.

5. Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your package in real time.

6. Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date. For damaged goods, include clear photos of the product and packaging. We will do our best to resolve the issue quickly.

7. Customs & Import Duties (for International Orders)

For international orders, please be aware that your country may charge customs duties or import taxes. These charges are the responsibility of the customer and are not included in our shipping fees.

8. Incorrect Address or Missed Delivery

Please ensure your shipping details are correct at checkout. We are not responsible for packages delayed or lost due to incorrect addresses. Additional shipping fees may apply for re-delivery.

If you have any questions about your order or our shipping policy, feel free to reach out to us at honeycartco@gmail.com

Thank you for choosing HoneyCart—we’re excited to share the sweetness with you!